"The goods must be returned unworn, unwashed with all labels and tags attached, unmodified and in original sold condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty."
RETURNS PORTAL:
To return your order, please click here and use our returns portal to book your return quickly, easily and for free.
RETURNS PORTAL We do not provide an exchange service.
We only replace items if they are faulty or damaged.
The returns portal can only be used by UK customers, international customers must arrange their own return parcel.
Returns Form: If you cannot use our returns portal, you can return manually. To do this, please download, print and fill out our manual returns form which you can download here. Please include this form within your parcel and post to:
YTC Ltd,
Unit 76,
Warfield Road,
Kelleythorpe Industrial Estate,
Kelleythorpe,
East Yorkshire,
YO25 9FQ,
Tel:01377 337160
If arranging your own return, we recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.
Unfortunately we do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.
All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page or calling 01377 337160 before returning to determine the best course of action.
We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services team via our contact us page prior to posting.
The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.
Please Note: For any dog coats and/or dog jumpers purchased, we cannot accept a return if the item(s) are soiled, smell, or have attached dog hairs. If item(s) returned for a refund are not in 'as new' condition, they will not be accepted.
If you have received the wrong item or part of your order is missing please contact our customer service team via our contact us page.
Holiday Returns:
Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.
